School Guide

How To Contact Jamb Support (2024 Guide)

How To Contact Jamb Support

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Are You Looking For Way to Contact The Joint Admissions and Matriculation Board (JAMB)?

You are in luck, this article will equips you with the knowledge and resources to effectively contact JAMB support and resolve any issues you may face.

JAMB offers a variety of channels to reach their support team, catering to different needs and preferences. Here’s a breakdown:

  • Online Ticketing System: This is the preferred method for most inquiries. Visit the JAMB website ( and click “Ticket/Support.” Clearly state your issue, provide relevant details (e.g.,application number), and submit your ticket. You’ll receive a reference number for tracking purposes.

  • Email: For specific concerns requiring documentation or follow-up, you can email the relevant department. Find the appropriate email address on the JAMB website under “Contact Us.”

  • Phone Hotlines: JAMB operates dedicated phone lines for various inquiries. These lines are typically busy, so try calling during off-peak hours. Find the relevant phone number on the JAMB website.

  • Social Media: JAMB maintains active social media presences on Twitter and Facebook. While not a primary support channel, you can use these platforms for general inquiries or to share your concerns publicly.

Tips for Effective Communication:

  • Be clear and concise: Clearly state your issue and provide all relevant details upfront. The more information you provide, the faster your query can be addressed.

  • Maintain a professional tone: Use respectful and courteous language in your communication. Remember, you’re interacting with JAMB officials dedicated to assisting you.

  • Be patient: Depending on the volume of inquiries, it may take some time to receive a response. Avoid sending multiple messages or making repeated calls, as this can further delay your response.

  • If you haven’t received a response within a reasonable timeframe, you can politely follow up on your ticket or email.

Additional Resources:

  • JAMB Website: The JAMB website serves as a one-stop shop for information and resources. Explore the FAQs section, download relevant forms, and stay updated on important announcements.

  • JAMB Brochure: The official JAMB brochure provides detailed information on the application process, eligibility criteria, and important dates. Download the latest edition from the JAMB website.

  • JAMB CBT Centres: If you’re facing technical difficulties at a JAMB CBT centre, immediately inform the centre officials. They are trained to assist with basic troubleshooting and can escalate the issue to JAMB support if necessary.


What is the best way to contact JAMB support?

The online ticketing system is the preferred method for most inquiries. It provides a documented record of your interaction and allows for efficient tracking of your issue.

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How long does it take to receive a response from JAMB support?

Response times can vary depending on the volume of inquiries and the complexity of your issue. Expect a response within a few days for most inquiries.

Can I contact JAMB support on weekends or holidays?

JAMB support operates during regular business hours, Monday-Friday. However, you can submit online tickets or emails even outside of business hours. Your query will be addressed when JAMB support resumes operations.

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